Epicor Retail Software as a Service POS Solution Continues to Gain Traction
IBM and Epicor® Collaborate on Delivery of Robust, Cost Effective Solution that Meets the Needs of Small to Midmarket Retailers
NEW YORK (January 12, 2009) – Epicor Software Corporation (NASDAQ:
EPIC), a leading provider of enterprise business software solutions to the midmarket and Global
1000 companies, today announced its Retail Software as a Service (SaaS) solution continues to
gain traction with retailers.
The company announced two new customers – Tory Burch and The Paper Store – have
selected the SaaS solution, which offers the same advanced functionality used by the world’s
leading retailers to small and medium specialty and department store retailers, in a delivery
method that dramatically reduces capital investment and implementation requirements.
Epicor’s integrated Retail SaaS solution is a pay-as-you-go model that consists of
merchandising, allocation, replenishment, business intelligence, POS, sales audit and CRM.
Epicor SaaS is deployed on IBM’s industry leading SurePOS 700 series hardware. SaaS
services include hosting of all applications on secure redundant servers, the procurement and
management of wide area networks, helpdesk support, system maintenance, including 24/7
data security and backups; disaster recovery and ongoing updates and upgrades to the latest
Epicor software releases. With a proven four-month project timeline from project kick off to live,
the Epicor Retail SaaS solution offers significant speed-to-market benefits.
Gartner recently made the prediction that, “In 2009, SaaS delivery models will see a
25% increase in adoption by retailers.” Noted in the same report, according to a Gartner survey
of more than 110 retailers conducted in third-quarter 2008, “22% of retailers stated that they had
implemented or were in the process of implementing a SaaS application.”1
Epicor and IBM Partner to Deliver Retail SaaS Solution
Epicor’s Retail SaaS solution is delivered via a standard POS hardware platform from
IBM – the IBM SurePOS 700 series – which enables seamless and timely upgrades, maximum
supportability, and superior value via improved speed to market.
“Together, IBM and Epicor are committed to delivering outstanding value to small-tomedium
retailers to fully meet their needs in today’s tough economic climate and beyond,” said
Leo Suarez, vice president of marketing & strategy, IBM Retail Store Solutions. “Epicor Retail
SaaS is consistent with IBM’s ‘on demand’ strategy, where smart and integrated technology
yields improved efficiency and decision making for competitive advantage.”
An example of this smart integrated technology is IBM’s Remote Management Agent
(RMA) which, together with Epicor Retail POS software, provides retailers the ability to remotely
monitor, configure and track hardware, software and applications in one store or multiple store
locations, from a central point, as well as perform asset tracking, and diagnostic and problem
determination down to the device level. RMA delivers business benefits to retailers with proactive
support and monitoring of in-store hardware and infrastructure that will ensure greater
system up time and enable a more enhanced customer shopping experience.
“Our Retail SaaS offering is a true end-to-end retail solution,” said David Henning,
executive vice president and general manager for Epicor Retail. “We are the leading provider
that offers a complete integrated retail solution with a full range of support services that
leverages our extensive in-house expertise from development to deployment through training.
Our SaaS solution enables retailers to leverage a trusted and proven solution, delivering
everything a retailer needs.
“IBM has been very supportive of our SaaS strategy, and the combination of Epicor
Retail POS software and IBM hardware is proving to be the solution of choice for a growing
number of customers,” he said.
New Customers Turn on the Retail SaaS
One of the newest retailers to adopt the Epicor Retail SaaS offering is Tory Burch.
Focused on creating stylish apparel and accessories for women of all ages, Tory Burch was
launched in February 2004 as a lifestyle concept with multiple product categories, including
ready-to-wear, handbags, shoes and jewelry. Tory Burch operates 16 free-standing Tory Burch
boutiques and one outlet store across the US. Merchandise is also available through the brand’s
website and in more than 400 select department and specialty stores worldwide.
“The Epicor Retail SaaS solution takes the onus off of us to support IT systems, enabling
us to focus our efforts and resources on merchandising and customer initiatives, while feeling confident we have the right hardware and software in place to support and grow our retail
business,” said Vicki Cantrell, CIO/COO, Tory Burch.
In business since 1963, The Paper Store is a family-owned and operated Specialty Gift
Store chain of 23 stores in New England. The Company recently contracted for the Epicor Retail
SaaS solution to provide an updated technology framework to support its growing retail
operations.
“We conducted an extensive search for a comprehensive integrated retail solution,” said
Tim Walsh, Director of IT, The Paper Store. “We were very excited to find that the Epicor Retail
SaaS solution offered us the same strong functionality that Tier 1 retailers had access to, but
without all the heavy overhead from a deployment, management and cost perspective.”
Tory Burch and The Paper Store join a growing list of retailers, which includes Boot
Barn, Bikini Village, Spyder, Vince, Koret, MetroPark, Twigland Fashions and The Jean Shop,
that have selected the Epicor Retail SaaS solution to streamline operations and drive cost
efficiencies.
Source: Epicor
