Medtel Signs Contract for Lawson M3 Enterprise Mobility
Lawson Software today announced Medtel, a leading Australasian supplier of high technology products to the medical industry, has purchased Lawson Enterprise Mobility for Service to provide greater business process efficiency in the field
Sydney, Australia (May 27, 2008) – Lawson Software today announced Medtel, a leading Australasian supplier of high technology products to the medical industry, has purchased Lawson Enterprise Mobility for Service to provide greater business process efficiency in the field. This compliments Medtel’s existing Lawson M3 enterprise resource planning (ERP) system. The contract was signed during Lawson’s third quarter of fiscal 2008, which ended 29 February 2008.
Based in Sydney, Medtel sells and hires a range of medical equipment to end users such as hospitals, clinics and private practice across Australia and New Zealand. This includes devices such as blood salvage and aphaeresis equipment, intra-aortic balloon pumps, surgical and aesthetic lasers, as well as patient monitoring and anaesthesia systems. To maintain this equipment, the company employs a team of around 25 trained field service engineers.
“We selected Lawson Enterprise Mobility because we’re serious about providing our customers with a level of service that exceeds their expectations, said Michael Ross, national service manager, Medtel. “Our investment in the Lawson system will allow us to provide better technical, clinical and administrative support to our customers.
Up to now, Medtel’s field service team has relied upon a mostly paper-based system to manage customer service orders. However, with the Lawson Enterprise Mobility solution in place, the team will be better able to access accurate and up-to-date information on orders and inventory. It will also allow the management team to better measure activities and events.
“For companies like Medtel, maintaining the highest levels of equipment availability and service at competitive prices for customers is vital. However, it must be done profitably, said Stephen Moore, ANZ managing director, Lawson Software. “This deal emphasises the success of Lawson’s long term industry focus and understanding of the equipment service and rental industry, particularly in the current climate where businesses are facing downward pressure on sales margins and increased competition.
Medtel has been a Lawson customer since 2000 when it implemented the Lawson M3 Enterprise Management system incorporating finance, manufacturing, supply chain management, procurement, customer relationship management and project management modules.
Source: Lawson
